Latest review first
Listen to these reviews of this company and do NOT rent/buy from them. Their customer service is horrible!! I was a customer and completed the paperwork to take advantage of their summer offer to have the instrument for free if you agree to rent of the following...Read more
Their website says you are covered if your instrument is lost or stolen. What they tell you over the phone is that LOSS due to fire or theft is covered. Then they will require that you file a police report which confirms forced entry, seems like a big waste of...Read more
I have rented their trumpet for years and have always done the summer specials. I would always get charged for the month of July inspite of signing on time for the summer specials, and then have to keep track and call them to get a refund. But when it was time for me...Read more
Similar experience, customer svc is hot and cold in the stores also, I've shopped with them and my students for years mainly because their weren't a lot of options but after this I will travel out of my way. I called in with an error they had made and had the nerve to...Read more
Website repeatedly gave errors when trying to place a rental order. Customer service was rude and unhelpful--their only suggestion was to clear cookies, which did not fix the problem. After finally placing an order successfully (had to go through this pain twice, since...Read more
The worst phone customer service experience I ever had. Spoke with Dan that has no customer skills. When I asked for his last name he said he doesn't give his last name out. Called the corporate office and left messages to complain and they never returned my call. ...Read more
I bought a new guitar, and it turned out to be a piece of junk. I took it to them and the guy said they had problems with them before. It has a dead fret and a twang in the sound. They tried to tell me the problem was I needed a hard case! Yet when the guy who does...Read more
Email Notifications Review
MUSIC X IS A SCAM DO NOT GIVE THEM YOUR EMAIL ADDRESS YOU WILL RECEIVE HUNDREDS OF SPAM EMAILS FROM OTHER *** MUSIC SERVICES THEY JUST GIVE OUT YOUR EMAIL. IM FORCED TO CHANGE MY ADDRESS
Phone Representatives Review
In store customer service is awesome but phone customer service is horrible. They took my money and could not tell me what it was for. Cindy in the customer service center was rude and did not help me one bit. They are over priced and there are cheaper rentals in the same area. If you want to be treated with respect and dignity and save so money, please rent from somewhere else.
Pushy Sales Review
They pressured me into buying a brand of valve oil that i didnt want because they didnt have the kind i was looking for
Do you have something to say about Music And Arts? What happened? What can we help you with?