Latest review first
Phone Representatives Review
In store customer service is awesome but phone customer service is horrible. They took my money and could not tell me what it was for. Cindy in the customer service center was rude and did not help me one bit. They are over priced and there are cheaper rentals in the same area. If you want to be treated with respect and dignity and save so money, please rent from somewhere else.
Pushy Sales Review
They pressured me into buying a brand of valve oil that i didnt want because they didnt have the kind i was looking for
Please rent somewhere else. You can find cheaper rentals elsewhere, but I was suckered in because they were at my child's school. I got my son a percussion kit and it was super expensive. I lost my job and got behind on payments and they debited my account for the...Read more
When trying to pay the final bill on the 11th of the June corporate offices told me the monthly billing cycle started on the 6th so i owed the entire month less the five days i did not use the instrument. I said just pro-rate the five day amount. Customer service...Read more
Music Xray is nothing more than a scam to get you to BUY FANS and to submit for more opportunities to get your music heard by the so called Industry Professionals which you cannot get direct contact with. After its all said and done you are throwing your money away......Read more
Have been renting instruments through school's music program. Violin quality is below average, worn out/repaired, but they offer low cost contract while in kids are in the music program -- and parents generally don't mind, happy to see kids play. However, wait until...Read more
They have repeatedly told us we paid for my son's violin in full, and yet I still get calls from a collection agent and now from a lawyer. If I call the store they tell us we've paid for the instrument. I was never late, never refused to pay - but they won't leave us...Read more
In My Opinion... Music XRay is a SCAM and a BELIGERENT ONE at that! The owner scowers the internet trying to find criticism and people exposing his $4 hype for nothing more than an almost anonymous opportunity to reach a Music Business Insider... It's all Scam.. And...Read more
Customer service was rotten could not talk a upper management I rented from them two different times. And will never ever rent from them again. They took the instrument and still charge me for the entire month. Two years of commitment for $34.99. They said someone...Read more
Music and Arts a Music store in Clermont fl. has threatened to repo. my sons trumpet!. He is in Middle school band. My husband was laid off and we have been late with the payments and have been in touch with them about this and tried to work things out. At first they...Read more
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