Latest review first
Had been renting a drum and bell kit for my son. Had called to cancel as I had thought I would be on the hook for a $400 instrument that we did not want to keep. Was told that was not the case and we could continue renting until the end of the school year. I never went...Read more
We rented a flute for our daughter and returned it in January. I got charged on my account the end of March and the customer service agent said my payment was past due from last December, however this information was not related to us when we turned in the instrument...Read more
Purchased a Knilling Violin online for St Patrick's day sale. Item shows up as In Stock and my card shows the money is withdrawn from my account. But I don't receive any tracking info. I wait a couple of days and still nothing. So I go and look into the issue deeper....Read more
Music And Arts - Repair Shop.
i took my guitar into the repair shop to fix a few simple things, this was over a month ago. i have emailed serveral times (7+) and after finally receiving a reply i was told that i am waiting for guitar strings. really? i could have ordered strings from amazon and had them there in 4 days not 4 weeks.
Rented a musty, moldy, dented trumpet from these clowns for 3 years. Followed terms of contract. When returned, I was told I had an $1,100.00 termination fee. Yeah, good luck with that Shameeka. Do NOT rent from these Ebonics specialists. The school gets kick backs...Read more
Not only do they collect fraudulently they applied the money we were paying to the wrong account several times honest mistake maybe bit the process to correct was shady and some asked for a summarized statement we then got someone else's statement so we asked again got...Read more
Soooo tired of trying to contact billing to straighten out mummy account. They double billed me, refunded me, then didn’t bill me for three months. Paid off account and three months later they were saying they accidently gave me a credit and want me to pay. Then the...Read more
I have a large purchase with them that is being billed monthly with no interest to a credit card on file. I am on my third credit card as the previous two on file were compromised. One credit card that was used was ONLY used with this company. That card was kept in a...Read more
Worst customer service center I have ever dealt with. I called to get a payoff for my daughters oboe on January 28th, 2017 and they gave me a price and said it was good for 10 days. I called again on February 12th and asked for a new payoff since the January 28th 10...Read more
I greatly regret doing business with this company. As per tge school I got a bell kit for my 4th grade daughter. The bell kit was bought on a trial basic with an option to rent to own. I got the instrument through the waterford ct store. The sales associate was a...Read more
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