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First i called the customer service rep n tried to cancel our order. She didnt have us on file yet but the school already had the instrument. But she gaurantees me it will be taken care of. 2 months later im being charged for this instrument. I call again i talk to...
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1.0
#1137045
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I did a rental agreement online, for a trumpet and they said it was delivered on October 24, by the educational rep, nor the school or teacher has yet to receive this instrument. I’ve contacted Music & Arts on More than one occasion and they are still giving me the...
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1.0
#1128125
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I've rented a clarinet for my daughter. Used my credit card for autodraft and everything seemed fine until one day in Nov. 2016, I started seeing .03 cents being drafted by them from my bank account? it was happening 6 times everyday from Nov. to Jan 2017. I complained...
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1.0
I didn't like
  • Billing issues
  • Bank account drafting issues
  • Lack of customer service and support
#1126160
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I paid each month for my grandson's saxophone or year and a half ago and now they are telling me I never paid anything despite the fact that they had my credit card on record to use to collect any payments automatically if I was ever late. When I turned the saxophone...
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1.0
#1107078
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I have been calling repeatedly. There was an error on my billing account that caused bills to be sent in error last year although I had paid in full. They did not send a renewal notice as usual or any bills for instrument. Then got letters from collection agency for...
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1.0
I didn't like
  • Lack of any customer service
  • Unethical
  • Billing practices and lack of customer service knowledge
#1092938
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Music And Arts - Laurel Canyon LD100SCE/N Owner.
Not sure why they did not exchange it for another. The guitar is fully warrantied. I love mine. Lovely tone, nice action after a good setup. Fantastic volume. I am truly sorry you recieved a poor model. I understand how that can hurt trust in a company. Did you try to...
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3.7
Selma,Texas
#1083185
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Run as fast as you can from this company and by all means don't give them your credit card for automatic withdrawals for lessons and instrument rentals. They will overcharge you and then refuse to refund your money. They will continue to charge your card long after...
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#1081424
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Music And Arts - Double paying for instruments

My daudgter has had her flute for three years. I went in about a year ago to make the last payment....i was told that i only owed $1 and sime change by an employee. I asjed if she was sure dhe said yes. I paid it and now Im being told that i was not finished paying and i owe over $700 dollars in payments and late fees. I refuse to pay and now it is in collections.
3.4
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Advertised vs Delivered
Customer service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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#1080444
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Rented a musical instrument for my grandson for the school year, September 2015 through June 2016. I pre-paid for the trial. And then paid each month through June. When we turned in the instrument they gave me a statement saying money was due! I questioned it because...
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#1075850
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I had to pay a deposit for my son to rent a saxophone. I returned the instrument over a month ago and I have still not received the deposit. I called customer service, but they said they don't handle return deposits. They also told me they can't contact the people that...
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1.0
#1075846
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