Latest review first
Our contract was sold to M&A from a local small business. We were never informed and we NEVER signed a contract with M&A. We got bills from them but didn’t know or open as we thought it was solicitation mail because we had never heard of M&A. Then we got a collection...Read more
We have a signed contract stating that the trigger trombone we rented would be $30/month. They billed us 61.70. I called and was told that the associate must have done the wrong trombone. I get it mistakes are made. However I supposedly hold a legal doc stating it will...Read more
Backordered item for a month, can't search online for status, and every time I call, it is a 10-15 wait time. Found the item online elsewhere for the same price. Called and cancelled my order, which I hope was cancelled, though who knows! They don't send out an email...Read more
I left a saxophone there to be fixed. I rented another one. They said it'll go to Bothell and they'll call me back with estimate. They called 2 days after said over $600. A complete rip off. They could've fixed the main issues for much less. I said no thanks, I need to...Read more
Music And Arts - The Customer Service
When you call this company and have to 45 minutes to and hour to talk with someone is outrageous and, then when you finally get to speak with someone they are rude and can never help you. I called and was transferred five times. "POOR CUSTOMER SERVICE" I give this company two thumbs down and a zero star rating
Music And Arts in Peachtree City, Georgia - All locations and managers are different
They always turn me down if I ask to teach there. College degree in music is REQUIRED. (if I had one of those I would be looking for a real job in music) Their stuff is generally overpriced garbage. I will get things from them, particularly if I can find a location that is well stocked with the books I use for teaching AND they give me a good discount. (Typical teacher discount at music stores is 10%) NEVER rent from them (or any other chain of music stores)
I had gotten a very nice alto saxophone to rent. The employee gave me one of the top of the line student level saxophones you could rent. Everything literally looked brand new and I took it home that night. Played it a few times then decided I wanted a soprano...Read more
Music And Arts in Gilbert, Arizona - Liars!
Just recently, I signed up my little girl to rent a flute for school. I had asked the rep why the sample instruments were made of plastic and not stainless steel. She seemed to be miffed by my question. She quickly snapped back with "Yours will NOT be made of plastic. Your instrument will be valued at over $1000"! So of course I paid for insurance. Well, the flute is junk plastic. It clearly states it inside the case. Also, the exact same flute is on the internet for $150.
Music And Arts in Woodstock, Georgia - Annoyed
We went in to my daughters school all excited to get her instrument. After the initial sticker shock of how much it was to rent, he then tells us that we have to run our credit which I couldnt do without my husband there since its his credit that would have to be run. To top ot off the man that was supposed to be helping us had a rude tone and facial expressions. Hour wasted....but I refuse to give my money to them after the guy acted the way he did
My plastic Yamaha Bb Clarinet lost a portion of a tiny key cork that I wanted to get repaired. As an out-of-state college student doing research over the summer at my university, I went home for 2 weeks and brought my plastic clarinet with me to get it fixed. The first...Read more
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