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We went in to my daughters school all excited to get her instrument. After the initial sticker shock of how much it was to rent, he then tells us that we have to run our credit which I couldnt do without my husband there since its his credit that would have to be run....
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1.0
#1335479
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Music And Arts - Didn't Fix What I Wanted To Get Fixed
Music And Arts - Didn't Fix What I Wanted To Get Fixed
My plastic Yamaha Bb Clarinet lost a portion of a tiny key cork that I wanted to get repaired. As an out-of-state college student doing research over the summer at my university, I went home for 2 weeks and brought my plastic clarinet with me to get it fixed. The first...
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#1328729
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I ordered from their website and was optimistic because their 15% discount. I selected from their built in drop down menu P.R. And the order went in, I was charged. I called to double check everything was ok. After two days of no shipment. I called and emailed customer...
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1.3
#1325222
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This company has the worst customer service I have ever seen! After disputing multiple things they’ve sold the contract to a collection agency and I can’t even return the instrument. I’m being charged three times what this thing is worth! There were billing problems...
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Anonymous
M Conway

I have a similar issue. The are total scammers. I was renting to own and they have $2600 of my money but I now they say can only use $900 for a cello and they get to keep the ...

Anonymous
Anonymous

im totally agree

1.6
#1321069
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On May 18, 2018. I returned my daughter's rental trumpet back. I too threw away my folder and receipt from music & arts thinking I did not need it no longer because I returned the trumpet. I was billed for the instrument June and July. I called 1-888-731-5396 and spoke...
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1.0
#1314170
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Music And Arts - Who are you

I am not sure who this company is. Just saw a charge on my credit card. What the heck?
1.0
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Advertised vs Delivered
Customer service
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Diversity of Products or Services
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#1292787
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There is so much wrong with this company. The customer service is horrible and rude just like many others have said. I'm trying to figure all of this out. I'm a customer; I pay. You're an employee, you get paid but you're being rude to me. Their system is ALWAYS down,...
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2.6
I liked
  • Nice guys at store
I didn't like
  • Late invoicing
  • Multiple charges to my acct
  • Customer service
#1282251
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Music And Arts - 3 times the cost

This company is terrible. They charge about three times what the instruments are worth. Their customer service is awful. Do not use this company. You would be better off to buy a used instrument on craigslist and resell it than to rent from them. Do the research, do not sign anything or agree to anything before checking out the options. They are terrible. {{REDACTED}}
#1280675
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Sold my son a Laural accoustic guitar the bridge was rigged because it was cracked and the strings were pushed around on the bridge leaving uneven space between the strings. I'm not saying the store did this to get the guitar sold but if merchendice is being sold to...
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2.1
#1274787
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Music And Arts - Over priced

Hidden fees! Don't give them a card to make a payment they will charge it again without your orthorization. Worst customer service reps ever! Stay away!!!
#1274786
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