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I have been shopping for a professional Oboe for my son. I had done 5 months worth of research on oboes, their gradings, and types.
I walking into the local store in Fayetteville, NC and was told about their Horns of Plenty promotion. However, I am working the date of their promotion so they promised verbally and in writing and even called around to pull 3 professional oboes to their store for my son to try. a Yamaha 841L, a Fox 400, and a Fox 450. He needed a full conservatory with a 3rd octave key.
Their store manager called and said they got the Yamaha in and that it had the 3rd octave key... IT DID NOT! They took my credit information and ran a credit check on me just to hold it for him until the other two oboes came in. I have a paper witht he three oboes from them written that I was promised.
They had even called other stores to have those oboes sent for my son and made an appointment for him to try all three together. That was last week and this appointment was for this coming Sunday with the instructor at 1:30pm. I was called today and told they were being forced to ship the one oboe my son tried to another store if we did not buy it by 5pm today and stated they were NOT going to get the other two oboes and do not know who would promise me that much less make the comparison appointment. They said "corporate" was forcing the issue.
They refused to give me "corporate's" phone number! I googled corporate in Maryland myself. They said they don't have the district manager's phone numbers who are the corporate people doing this.. and they they refused to give me the numbers too.
they took my number and email and said they would have this person call me or email me... WTF!!!!!! WHAT THE *** KIND OF BUSINESS ARE THEY RUNNING HERE!! I can go onto Woodwinds and Brasswinds online and have oboes sent to me in the mail, but I don't want to deal with the postage and sending things back after trialing them like that.
This *** poor customer service is a bunch of crap. And they just lost a paying customer. My son needed one badly.
Apparently they didn't need the sale badly enough. I am going to file with the BBB!!!
Product or Service Mentioned: Music And Arts Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $7000.
Preferred solution: Let the company propose a solution.