Order placed at 7 pm last night. Called at 8 am and left a message requesting to cancel the order.
They did not call back (as promised in the voice mail). Called again at 9:30 am. After waiting for 10 minutes on hold, talked to a customer representative who stated that it had already been shipped... They open at 8:30 am.
Presumably it would have happened after this time, but they did not and would not confirm when the order was processed. Their phone center opens at 9 am. They mentioned that I could return it to a store, but the nearest store is 3 hours away.
Disappointed in this experience, but not surprised as other stores have similar policies and procedures. Seems like once it's in the system you're (fill in the expletive)ed.
Product or Service Mentioned: Music And Arts Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Preferred solution: Let the company propose a solution.
I liked: Prices were good online.
I didn't like: Lack of any customer service, Returns.