Product: Music And Arts Customer Care Clear all filters (0 of 26 reviews match)
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Soooo tired of trying to contact billing to straighten out mummy account.They double billed me, refunded me, then didn’t bill me for three months. Paid off account and three months later they were saying they accidently gave me a credit and want me to pay. Then the...
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1.0
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Music And Arts Customer Care
#1201125
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Worst customer service center I have ever dealt with. I called to get a payoff for my daughters oboe on January 28th, 2017 and they gave me a price and said it was good for 10 days. I called again on February 12th and asked for a new payoff since the January 28th 10...
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1.0
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Music And Arts Customer Care
#1195221
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My daughter leased a Yamaha flute at Ellicott city, Maryland on 23rd March 2017.She enjoyed the instrument until last last Friday. She lost it after music class at Veterans Elementary School on 26 Jan 2018. She don't know the exact location she lost it. We asked school...
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Music And Arts Customer Care
#1184120
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As a music educator, I was thrilled with the quality of applied teachers at M&A.One of my sons took trumpet lessons while my other son continues to take voice. Teachers have degrees in music and are well qualified, in my experience. I purchased a high end trumpet and...
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4.5
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Music And Arts Customer Care
#1170106
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First i called the customer service rep n tried to cancel our order.She didnt have us on file yet but the school already had the instrument. But she gaurantees me it will be taken care of. 2 months later im being charged for this instrument. I call again i talk to...
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1.0
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Music And Arts Customer Care
#1137045
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I called Music and Arts approximately 6 times and left messages to get my early payoff balance for my instrument that we had been paying on for 2 years. They never returned my phone call after 7 months and numerous attempts to call. I stopped payment on my credit card....
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1.0
Product
Music And Arts Customer Care
I didn't like
  • Lack of any customer service
#1036034
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I paid off my son's clarinet in July but never received the letter stating it was paid off and we officially owned it.I received a bill in January saying I owed some more money. Each time I call I wait on the phone for at least 45 minutes. I finally spoke to someone...
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Anonymous
Jackson

we are having the same nightmare issues with Music & Arts ....DO NOT RENT FROM THEM. We have our attorneys ready to go after them if they do not clear this up.

Product
Music And Arts Customer Care
#1023576
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Things to know if you rent from this awful company: 1.If you rent multiple instruments, your accounts are not linked. If you update an expired credit card on one account, it will not automatically be updated on the other account. 2. You will not receive any...
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2.0
Product
Music And Arts Customer Care
I didn't like
  • Disorganized
  • Poor communication
  • Customer service
#973847
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If you can deal with any other music store do so !!!!!!I called several times to just change the credit card I was using for my rental. My least hold time was 35 minutes. At that point the person that answered ( Customer Service ) referred me to another department....
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Anonymous
Anonymous

The same thing happened to me. Never got ahold of anyone, and they sent me to collections. I will do what I can to get the word out for people NEVER to rent from this company...

Product
Music And Arts Customer Care
#957045
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It's a rip-off!Apparently when we signed up there were screens that said you pay for your time slot and even if you call a week ahead to cancel you still pay for the lesson. The person there at the time said "just forward through these screens and don't worry about...
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Anonymous
Anonymous

I know that some time has passed since your post, but the action taken and decision to not credit your account was probably made by the instructor, not Music and Arts. The fau...

Product
Music And Arts Customer Care
#952163
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