Product: Music And Arts Manager Clear all filters (0 of 3 reviews match)
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RETURNED A DEFECTIVE BASS GUITAR (SPECIAL ORDER) BACK TO THE STORE 3 WEEKS AGO AND WAS TOLD THEY WOULD CREDIT MY CARD.I SHOULD HAVE STOOD THERE AND DEMANDED A RECEIPT. STILL NO CREDIT AND NOW THEY ARE TELLING ME THEY ARE SENDING A CHECK. I CALLED IN AND REP SAID IT WAS...
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1.7
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Music And Arts Manager
I liked
  • Nice guys at store
I didn't like
  • No written receipt other than a screen print
  • Store was understaffed
  • No credit proceedure
#1162797
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Music And Arts - Poor customer service from district manager down

From beginning my experience with representatives were of poor quality- customer service representatives refused to transfer me to a manager , calls were not returned from managers, I was given no order number or confirmation of my purchase and the District manager constantly spoke over me and acted as though what I had to say was not important. I would not recommend or use them again.
2.7
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Advertised vs Delivered
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Exchange, Refund and Cancellation Policy
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Music And Arts Manager
#1048202
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I have gone several times to the Kempsville store in Virginia Beach over the course of 10 years to purchase various items. Each time the manager, Charles, was snobby and not friendly. I feel intimidated and unwelcome when I enter that store, as if he feels I am not...
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3.3
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Music And Arts Manager
#932667
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