Music And Arts

This is an unethic store with a group of shaddy people who do unethic business practice and they are specialized on bait and switch. Their only objective is to rob your money under that table hopefully without your notice.

Here is my nightmare experience with this store. My daughter went to middle school last year and joined the band. The band director gave us a hand out with music stores from which we can rent our music instrument. We happened to step into this store to rent my daughter's first music instrument whch by now I highly regreted it.

Around two weeks alter after our rental, I received an email offering a free lesson at their store. Since it is stated "free", we went which was the biggest mistake because this was a bait. My daughter school has a stationed flute instructor so I was not interested in any lesson from this store except this so called "free" lesson (which turned out to be very expensive and troublesome). After the "free" lesson, we were about to step out the store and one thin store lady who wore glasses stopped me and said she could offer me 4 lessons for about $110.

I was hesitant, 1) the school actually has a stationed flute instructor, 2) $110 appeared to be a bit too much for me. I turned around and asked my daughter to see if she was interested. She replied ok with a shrug. So I handed my credit card to that thin lady for her to charge me $110, 4 lesson for $110 I thought it was not too bad plus my daughter just started learning flute.

This shaddy lady charged my card and has never told me anything else (she didn't mention a word about the trap she was gonna set me into). We set up the dates for the 4 lessons and left without any suspicious. About 1 month later, I noticed there was a $148 charge from Music&Arts. I was like what the *** was going on.

I went back to the store and asked why. This thin lady then told me she put me a monthly contract (Guys, this is the switch part while "free" lesson as a bait). I was furious. I told her that I didn't authorize her to do so and she needed to stop and refund my money.

She quickly apologized to me and said she stopped the monthly charge and she would contact her head quarter fiance department. She said the charge was only handled by that department and not by the store. She said my money would be refunded and I would get it back on my credit card for sometimes. A week later, I didn't see any credit back to my credit card so I called her agin and she asked me to call the Music&Art headquarter Finance Dept/Customer Service.

I called that department, they pushed me away by saying that they were only in charge of charging money, not in charge of lesson and asked me to go back to store. I called store, this time I talked with this manager named Brian who was very rude and arrogant. He said his employee (that thin lady) told him that she told me it would be a repeated charge. I told him that that was no true.

I told him the story from my side and ask him to provide any proof that I authorized the repeated charge in writing such as a contract. No, this Brian Palat guy couldn't produce any proof except repeatedly told me that his employee told him blahblab... He refused to listen to me. Very rude guy and kept interrupting me on the call and threatened to hang up.

Out of options, I had to call their HQ CS department again and opened several tickets. I also sent them multiple email concerning this unethic switch and bait practice. The last time I called a lady said yeah, we had a lot of charges like that and you are not the only one. However every time they promised me some high manager from Music&Art would call me back to talk about this, every time it was a false promise.

I was promised a district manager would contact me personally, no, zero people called me. After many emails and calls with Music&Arts and the issue didn't go anywhere. I started to realize that this was their coporate culture actually. Instead of respecting and taking care of a first time customer like me and hope me to come back repeatedly, they aim to screw you every time you go there and every time you hand your credit card to them.

I dont' know the whole Music&Art chain, but there are a group of unethic people working in this particular store (631 N Main St Suite 107, Alpharetta, GA 30009) and carrying out unethic business practice. Their goal is to screw you as soon as you walk in by secretely putting you into a monthly charge program once you found it out, they will deny their crime completely and faked execuses. I ended up calling my credit card company for a charge dispute, after months' back and forth between credit card company and Music&Arts, Music&Arts agreed to credit me back the $148 they illegally charged me and I got a letter about that from my credit company. Yeah, in 1/2024, they secretely charged the same card again.

What an unethic store and despicable group of people! Do NOT GO There!!!

Music & Arts didn't hire qualified employees that know how to do the job properly, and the system of solving an issue is quite broken.

M&A's employee made a mistake when renting me an musical instrument. When I found I was given a wrong type of instrument, another clerk swapped the correct instrument for me immediately, which was good.

However, I was told that the incorrect instrument information was just entered into my account, and they could not fix it within 24 hours. They have to have another group to fix it.

This is how the broken system was layed out in front of me: 4 months passed by, the mistake stays, and I was charged incorrect rental fees. When contacting the customer service, they told me that only a group called "document control" can help to correct this, but customers cannot talk to "document control" directly. I had provided correct document and photos even before my first customer serice call to the "document control" group, and they stopped sending the reminding emails, which was a sign that the information was received.

I was told that the "document control" email was monitored by real person, and it was not a robot email address.

Then, after sending the photos of proof and calling the customer service multiple times, the case still went no where, because me, as a customer, can only talk to the "customer service". Yet "customer service" cannot see the document that sent to the "document control" group email.

When sending my supporting documents to the "call center" email, it would be forwarded to the customer service who talked to me over the phone. If no one forwards this email, it stays somehow like a limbo.

I wish there are many other competitors out there, so school aged kids can rent their first instrument from some other suppliers.

DO NOT DO BUSINESS WITH THIS SCAM OPERATION!!! 0 *** stars!

We had to cancel our credit card because they keep charging it AFTER paying over $900 for a snare/bells kit. This was our first foray into musical instrument ownership for our daughter, so we knew we'd probably overpay for the kit since we weren't entirely sure if she would be into it and we would be keeping the kit. We went into the store in Concord NC in person to settle the remainder of the bill. We asked what was still owed and it was around $50 or so.

We asked them multiple times if that was it. We were told "I think so" by an unhelpful meat sack. Now, here we are a couple months or so later and they have sent us to collections for $153. WTAF!?!?!?!?

Getting involved with this sham company is akin to paying protection money to the mob. Now we get to try and fight the collection agency.

Avoid this company like the plague. You're better off buying musical instruments behind the Circle K from the folks that steal catalytic converters.

Three to five day shipping is a joke... It will take that long just to process the order.

Don't bother calling their so called "customer service" because my experience on a bunch of calls seemed to be talking to someone they pulled off the street to take calls. On hold forever just to provide a "I don't know" answer. Trying to cancel an order is just as much a joke since your item shows shipped and can't be cancelled yet the carrier doesn't even have the item yet. I was given bogus tracking numbers just so they could get rid of me.

Take your money, hold it until you can finally get a refund.

Sounds like customers are just loaning their company interest free funds to operate with. It's amazing companies like this can't understand why Amazon is eating their lunch!