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Verified Reviewer
1.0
Details
My stepdaughter's school closed on March 20th due to the developments of COVID-19. The following week we attempted to reach Music and Arts to return her instrument, only to learn the store had closed. We made several attempts to reach the store, including going by in...
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ID
#1996311 Review #1996311 is a subjective opinion of poster.
Location
Douglasville, Georgia
Product
Music And Arts Musical Instrument Rental
Pros
  • Had the instrument my daughter needed
Cons
  • Charged me during period of non-usage
  • Unhelpful customer service
Loss
$71
Preferred solution
Refund of the time charged in which the instrument could not be used due to school closing.
Music and Arts continues to charge my credit card after I have called them and emailed them numerous times to stop. I have a grandchild and he is taking lessons there but they were stopped due to the COVID-19 outbreak. I called the store multiple times and their so...
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3 comments
Anonymous
#1873652

Wow just wow. This just sounds like my recent experience too.

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ID
#1967727 Review #1967727 is a subjective opinion of poster.
Cons
  • Unable to get in touch with
  • Rude customer service
  • Lack of customer service and support
Loss
$450
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
During the corona virus pandemic, my child was taking lessons a Maryland music and arts store. He had been a good student there, for several years. When the pandemic hit, I contacted the store and the corporate office to no avail. I was not told anything by the...
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3 comments
Anonymous
#1871705

I have had an issue contacting music and arts. Called both store and their Corp in MD

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ID
#1961171 Review #1961171 is a subjective opinion of poster.
Pros
  • Lessons were benefiting my son
Cons
  • Billing issues
  • Lack of any customer service
  • Multiple charges to my acct
Loss
$280
Preferred solution
Full refund

Music And Arts - Payment

They never answered I have to pay allready 3 months I need to change may credit card Now they try to send me to collection but I try many time to contact whit them..that's no my fault..very desapoinedAngryAngryAngry
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ID
#1884937 Review #1884937 is a subjective opinion of poster.
Location
Garland, Texas

Music And Arts - Cancel rental

I have lost income and cannot pay for the rental I currently have established. Please cancel and let me know how to get the instrument back to you. Rental info Lewisville Tx store Yesenia Serrano 4698036020 Balack middle school
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ID
#1878949 Review #1878949 is a subjective opinion of poster.
Location
Carrollton, Texas
I just want to say I am taking lessons at the above address. Nick working the counter and upon paying for an item, I did not realize it the two twenty dollar bills where stuck together. handle what I thought was one 20 dollar bill was actually two. 20 dollar bills. he...
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ID
#1784158 Review #1784158 is a subjective opinion of poster.
Pros
  • Are great i commended one of your employees

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Music And Arts - Instructors are good at what they do

2.8
Details
UP until this point I have tried to go with the flow. Worst..C/S either I'm a liar or senile as far as their concerned. I AM NOT! My time is not valuable to them. I apparently have nothing better to do than say I will take a make up date when the instructor has to cancel just to have someone tell me I did not and tell me with an attitude. I WISH AND THINK ALL CALLS HERE SHOULD BE RECORDED. BECAUSE THE ONE I HAD WHEN I SAID I WOULD TAKE THE TIME SLOT WOULD PROVE I AM DUE AN APOLOGY. UNLESS IT IS ABSOLUTELY NECESSARY I HAVE NOTHING TO SAY TO ANYONE EXCEPT THE INSTRUCTOR.
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ID
#1731596 Review #1731596 is a subjective opinion of poster.
Location
Carpentersville, Illinois

Music And Arts - Be careful about the rental credit claims

2.3
Details
The rental credit is very misleading. It states that you get full credit towards purchasing an instrument, but they don't tell you that it is only for (2) off-brand instrument makers and does not count for better instruments (until you actually want to use the credit). Wanted to trade up to a higher end name brand sax, and they said they would only give us $200 of the $800 in credit we accrued towards it. Ended up buying a much better instrument for less elsewhere. I am guessing it is the corporate scheme using vagueness and poorly trained staff. You will be better off buying an instrument on Amazon or Ebay and selling if it does not work out.
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ID
#1731478 Review #1731478 is a subjective opinion of poster.

Music And Arts - No, their customer service is difficult and incredibly rude.

2.3
Details
Music and Arts sent me an invoice for an instrument because my debit card had been stolen and I had canceled it. I paid the invoice in full on the 27th and it cleared my account on the 29th. Then, I received another invoice with a late fee, because THEY posted it four days AFTER it cleared my account. This is the second instrument I rented, and the first was paid off. I had never missed a payment in SEVEN years. Customer service was SO incredibly rude when I called to inquire about why I had a late fee when I had paid the invoice upon receipt. I would put an instrument on a credit card before ever renting anything from them. They're a horrendous company.
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ID
#1731418 Review #1731418 is a subjective opinion of poster.
Product
Music And Arts Musical Instrument Rental
Pros
  • Nice guys at store
Cons
  • Billing practices and lack of customer service knowledge
Reason of review
Problems with payment
Loss
$48
Preferred solution
I want others to avoid this company.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
I have been shopping for a professional Oboe for my son. I had done 5 months worth of research on oboes, their gradings, and types. I walking into the local store in Fayetteville, NC and was told about their Horns of Plenty promotion. However, I am working the date of...
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ID
#1723737 Review #1723737 is a subjective opinion of poster.
Service
Music And Arts Customer Care
Reason of review
Poor customer service
Loss
$7000
Preferred solution
Let the company propose a solution

Music And Arts Products and Services Reviews

Product or Service Reviews
Musical Instrument Rental  1.2 8
Music & Arts Percussion Kit Rental  1.0 4
Flute Rental  1.9 7
Saxophone Rental  1.5 15
Saxophone Repair  1.0 2

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Latest Question

HOW DO I RETURN MY BORROWED INSTRUMENT?

I HAVE LOST MY JOB AND I CAN NO LONGER BE POSSESSING THE INSTRUMENT.

Music And Arts Questions

Music And Arts - Definitely not

1.0
Details
They debited an account I did not authorize. I mad a one time payment and they have been debiiting that account every since without my authorization.
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ID
#1719365 Review #1719365 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Reason of review
Problems with payment
2.0
Details
I returned the instrument at my son's school 2 months ago, they continue to charge for the instrument. When I reached out to the the day after I returned the response was oh the school is responsible of letting us know about this and once we are able to get the...
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ID
#1712264 Review #1712264 is a subjective opinion of poster.
Product
Music & Arts Percussion Kit Rental
Reason of review
Poor customer service
Preferred solution
Full refund

Music And Arts - Still being billed 3 months after instrument returned

1.0
Details
Haven’t heard back about resolution.
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ID
#1701157 Review #1701157 is a subjective opinion of poster.
Location
Brandon, Florida
Cons
  • Returns
  • Still being charged for returned cello
  • Multiple charges to my acct
Reason of review
Poor customer service
Loss
$160

Music And Arts - Still being billed 3 months after instrument returned

I have not heard back from Music and Arts concerning current billing issue. Please respond!
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ID
#1701121 Review #1701121 is a subjective opinion of poster.
Cons
  • Multiple charges to my acct
Reason of review
Poor customer service
Loss
$160

Music And Arts - Scam SCAM SCAM

I had a rent to buy credit of $462 and went to look to turn in my credit towards a used flute to buy and stop renting. Music and arts price for a USED flute $900; same exact BRAND NEW flute on amazon $479. They wanted me to pay a $438 difference for a USED AS IS FLUTE!!!!!!! SCAM SCAM SCAM!!! I should of done my homework on this! Hope this company goes bankrupt cause it’s a rip off! If I could do negative stars I would!
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1 comment
Anonymous
#1773326

They are corrupt. Report to the IRS, DUA or DIA to audit this company.

I have a feeling they would find that they are in trouble with the way they do business with customers, how they pay employees and teachers. Guitar Center owns Music and Arts as I know of.

ID
#1665990 Review #1665990 is a subjective opinion of poster.
Location
Baltimore, Maryland
Service
Music And Arts Flute Rental
I ordered online, a drum set( Alesis) from Music and Arts for my son. I opted for at home delivery. I got the set after 12 days , with 3 of its accessories missing. I tried to talk to the customer support. They first told me that they will replace the set. I kept...
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ID
#1655908 Review #1655908 is a subjective opinion of poster.
Location
Chester Springs, Pennsylvania