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In My Opinion... Music XRay is a SCAM and a BELIGERENT ONE at that! The owner scowers the internet trying to find criticism and people exposing his $4 hype for nothing more than an almost anonymous opportunity to reach a Music Business Insider... It's all Scam.. And...
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31 comments
Anonymous
#1120252

don’t use musicxray. They’re awful.

I’ve placed songs with them before successfully and I still haven’t made a dime off of them yet they expect you to pay like 20-30 dollars a submission. You’re most likely going to spend more on submissions then you’ll make back. It is a scam. Whoever’s doing their rating is unbelievably biased and cruel as well.

I’ve had songs that weren’t my best get decent ratings and then I submit something that gets the highest ratings everywhere else but somehow gets a 20% rating out of 100% on xray. They make no sense at all. I can’t get my mind around how they come up with these ratings because they’re completely inconsistent. I’ve done research on other people’s experiences and it seems that certain genres and styles get *** on by them.

They even have one reviewer that’s a hardcore christian and can’t seem to leave that out of his reviews. Good luck if you make any music that has a dark theme. They’ll label it as demonic or some *** religious zealot thing. This happened to someone who makes metal even though they are Christian themselves.

This is a bad site period. We all need to stop giving them any of our money and let them become irrelevant and fade out into obscurity. Making people pay for submissions is a bad business model in general. We shouldn’t enable a site like this to continue to do what they’re doing.

I know at least 3 people who have had successful submissions with them who have never seen a dime in royalties. It’s looking more and more like a scam every day.

This site not only does not provide the service it claims to at all, but it's also so discouraging that by the end of it you might hate making music all together. Don't use them at all costs.

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ID
#397129 Review #397129 is a subjective opinion of poster.
Location
Cherry Hill, New Jersey
Loss
$50

Music And Arts - Payment

They never answered I have to pay allready 3 months I need to change may credit card Now they try to send me to collection but I try many time to contact whit them..that's no my fault..very desapoinedAngryAngryAngry
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ID
#1884937 Review #1884937 is a subjective opinion of poster.
Location
Garland, Texas

Music And Arts - Cancel rental

I have lost income and cannot pay for the rental I currently have established. Please cancel and let me know how to get the instrument back to you. Rental info Lewisville Tx store Yesenia Serrano 4698036020 Balack middle school
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ID
#1878949 Review #1878949 is a subjective opinion of poster.
Location
Carrollton, Texas
I just want to say I am taking lessons at the above address. Nick working the counter and upon paying for an item, I did not realize it the two twenty dollar bills where stuck together. handle what I thought was one 20 dollar bill was actually two. 20 dollar bills. he...
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ID
#1784158 Review #1784158 is a subjective opinion of poster.
Pros
  • Are great i commended one of your employees

Music And Arts - Instructors are good at what they do

2.8
Details
UP until this point I have tried to go with the flow. Worst..C/S either I'm a liar or senile as far as their concerned. I AM NOT! My time is not valuable to them. I apparently have nothing better to do than say I will take a make up date when the instructor has to cancel just to have someone tell me I did not and tell me with an attitude. I WISH AND THINK ALL CALLS HERE SHOULD BE RECORDED. BECAUSE THE ONE I HAD WHEN I SAID I WOULD TAKE THE TIME SLOT WOULD PROVE I AM DUE AN APOLOGY. UNLESS IT IS ABSOLUTELY NECESSARY I HAVE NOTHING TO SAY TO ANYONE EXCEPT THE INSTRUCTOR.
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ID
#1731596 Review #1731596 is a subjective opinion of poster.
Location
Carpentersville, Illinois

Music And Arts - Be careful about the rental credit claims

2.3
Details
The rental credit is very misleading. It states that you get full credit towards purchasing an instrument, but they don't tell you that it is only for (2) off-brand instrument makers and does not count for better instruments (until you actually want to use the credit). Wanted to trade up to a higher end name brand sax, and they said they would only give us $200 of the $800 in credit we accrued towards it. Ended up buying a much better instrument for less elsewhere. I am guessing it is the corporate scheme using vagueness and poorly trained staff. You will be better off buying an instrument on Amazon or Ebay and selling if it does not work out.
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ID
#1731478 Review #1731478 is a subjective opinion of poster.

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Music And Arts - No, their customer service is difficult and incredibly rude.

2.3
Details
Music and Arts sent me an invoice for an instrument because my debit card had been stolen and I had canceled it. I paid the invoice in full on the 27th and it cleared my account on the 29th. Then, I received another invoice with a late fee, because THEY posted it four days AFTER it cleared my account. This is the second instrument I rented, and the first was paid off. I had never missed a payment in SEVEN years. Customer service was SO incredibly rude when I called to inquire about why I had a late fee when I had paid the invoice upon receipt. I would put an instrument on a credit card before ever renting anything from them. They're a horrendous company.
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ID
#1731418 Review #1731418 is a subjective opinion of poster.
Product
Music And Arts Musical Instrument Rental
Pros
  • Nice guys at store
Cons
  • Billing practices and lack of customer service knowledge
Reason of review
Problems with payment
Loss
$48
Preferred solution
I want others to avoid this company.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
I have been shopping for a professional Oboe for my son. I had done 5 months worth of research on oboes, their gradings, and types. I walking into the local store in Fayetteville, NC and was told about their Horns of Plenty promotion. However, I am working the date of...
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ID
#1723737 Review #1723737 is a subjective opinion of poster.
Service
Music And Arts Customer Care
Reason of review
Poor customer service
Loss
$7000
Preferred solution
Let the company propose a solution

Music And Arts - Definitely not

1.0
Details
They debited an account I did not authorize. I mad a one time payment and they have been debiiting that account every since without my authorization.
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ID
#1719365 Review #1719365 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Reason of review
Problems with payment
2.0
Details
I returned the instrument at my son's school 2 months ago, they continue to charge for the instrument. When I reached out to the the day after I returned the response was oh the school is responsible of letting us know about this and once we are able to get the...
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ID
#1712264 Review #1712264 is a subjective opinion of poster.
Product
Music & Arts Percussion Kit Rental
Reason of review
Poor customer service
Preferred solution
Full refund

Contact Music And Arts Customer Service

Website:
Mailing Address:
5295 Westview Dr Suite 300
Frederick, Maryland 21703-8517
United States
Phone:
(888) 731-5396
Contact Music And Arts Customer Service

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Music And Arts - Still being billed 3 months after instrument returned

1.0
Details
Haven’t heard back about resolution.
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ID
#1701157 Review #1701157 is a subjective opinion of poster.
Location
Brandon, Florida
Cons
  • Returns
  • Multiple charges to my acct
  • Still being charged for returned cello
Reason of review
Poor customer service
Loss
$160

Music And Arts - Still being billed 3 months after instrument returned

I have not heard back from Music and Arts concerning current billing issue. Please respond!
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ID
#1701121 Review #1701121 is a subjective opinion of poster.
Cons
  • Multiple charges to my acct
Reason of review
Poor customer service
Loss
$160

Music And Arts - Scam SCAM SCAM

I had a rent to buy credit of $462 and went to look to turn in my credit towards a used flute to buy and stop renting. Music and arts price for a USED flute $900; same exact BRAND NEW flute on amazon $479. They wanted me to pay a $438 difference for a USED AS IS FLUTE!!!!!!! SCAM SCAM SCAM!!! I should of done my homework on this! Hope this company goes bankrupt cause it’s a rip off! If I could do negative stars I would!
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1 comment
Anonymous
#1773326

They are corrupt. Report to the IRS, DUA or DIA to audit this company.

I have a feeling they would find that they are in trouble with the way they do business with customers, how they pay employees and teachers. Guitar Center owns Music and Arts as I know of.

ID
#1665990 Review #1665990 is a subjective opinion of poster.
Location
Baltimore, Maryland
Service
Music And Arts Flute Rental
I ordered online, a drum set( Alesis) from Music and Arts for my son. I opted for at home delivery. I got the set after 12 days , with 3 of its accessories missing. I tried to talk to the customer support. They first told me that they will replace the set. I kept...
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ID
#1655908 Review #1655908 is a subjective opinion of poster.
Location
Chester Springs, Pennsylvania

Music And Arts - Looks like I'm not the only one. Gesh!

1.0
Details
I'm a guitar player and someone bought me a gift card to this place because they had a store close to their house. Went online to use the gift cert for some strings. Upon checkout, there was no option to pay with a GC so I called the 800 number listed on the website. After over 10 mins on hold, the call was answered by an overseas call center that informed me that the gift card was only redeemable in store. So I called a store and ordered my strings. I love shopping at stores that make it super difficult for me to do business with them and love my time being wasted even more. Guitar Center has its faults, but at least they have a business model that is easy to work with. These guys should just go away.
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ID
#1654048 Review #1654048 is a subjective opinion of poster.
Location
Canon City, Colorado
Service
Music And Arts Customer Care
Reason of review
Poor customer service

Music And Arts - Thieves

1.0
Details
I notified this company on 7/1/2019 in writing that I was rescinding their permission to debit my bank account or debit card as my son was not going to continue band. They debited my account twice AFTER this notice, interestingly each debit being a few dollars more than it had been. They refuse to refund the money when I had no access to the instrument during summer vacation to return it. They are slimy, they took unauthorized money from my account, they refuse to compromise, and I am prepared to take legal action. Do NOT use this place for your child’s instrument!
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ID
#1652807 Review #1652807 is a subjective opinion of poster.
Product
Music And Arts Musical Instrument Rental
Cons
  • Returns
  • Very rude supervisors
  • False information about in stock items
Reason of review
Problems with payment
Loss
$75
Preferred solution
Partial refund of July and August totaling $75.00