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Two years ago I rented a saxophone from the Music & Arts store. It was a 46.92$ monthly rental of a Jupter CES-760. We returned the instrument on 12/28/18. Our store credit was 410$ toward another purchase. Upon renting the instrument we asked question to be sure we...
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#1438108
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When they had a Thanksgiving sale this year, I went to their local store purchased a guitar for my son, which was his Christmas gift. I was told it was on stock at their warehouse, should be shipped out in 1-2 business days. After waited for 2-3 days, I didn't receive...
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#1435153
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On Dec 3, 2018, my husband and I went into the Hagerstown, MD store to buy a yamaha soprano sax for our son for Christmas. The sales guy did a credit check and said that everything was great and he would get it from another store. We waited a week without hearing from...
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1.0
#1431583
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Music And Arts - Ordered Part

I Ordered a part and waiting a month. Worst customer service I ever had to deal with ever. I should have just ordered it on Amazon..2 days. My bad decision. This is why the internet is putting so many stores out of business. Thank you My .2 cents.
#1421627
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On Sunday (12/2), I ordered a clarinet B flat lyre and folio for my son. Because he needs it for a parade this Saturday, I paid extra for 2 day shipping. On Wednesday, the folio came but not the lyre. This morning (Thursday), I called to find out what happened. The...
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1.3
I didn't like
  • False information about in stock items
  • Unhelpful customer service
#1416976
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I have rented an instrument from them before, they double checked and triple checked my card number for direct monthly withdrawals, so when I was under impression that it's all good. After two months I get note from their collection department that they need a payment...
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Anonymous
Robert B

I have had nothing but problems with Music & Arts. Give them my credit card for easy pay which nothing is easy about it first month of the rental they charged my card twice th...

#1411110
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*~* STAY AWAY FROM THIS STORE *~* I order a mouthpiece 2 months ago, no one knows when is gonna be in stock,hasnt being shipped, bad customer service, they lie all the time saying is gonna be ship tomorrow, we got the item on the warehouse, which is lie, they dont know...
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1.0
I liked
  • Price if the utem
#1410645
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I fell behind on a few payments and called to make arrangements. They were extremely rude and refused to take any payment. I asked to speak to supervisor they weren't available and I was told they would have them to call me back. Fast forward a couple weeks, I have a...
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#1403606
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Order placed at 7 pm last night. Called at 8 am and left a message requesting to cancel the order. They did not call back (as promised in the voice mail). Called again at 9:30 am. After waiting for 10 minutes on hold, talked to a customer representative who stated that...
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3.8
I liked
  • Prices were good online
I didn't like
  • Lack of any customer service
  • Returns
#1394863
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Contact Music And Arts

Mailing Address:
Music & Arts
5295 Westview Dr Suite 300
Frederick, Maryland 21703-8517
United States
Phone:
(888) 731-5396
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Music And Arts Products and Services

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Music And Arts - Don't want to refund your money,not honest, overpriced

I purchased an overpriced bench, took it back. Damian lied saying he was refunding my money, but I didn't received my money back. I called headquarters, but it still haven't been resolved. It was October 1, 2018. They keep on making excuses but not admitting that they were wrong. It is the store in Raleigh. They are purposely trying to cheat the customers.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Warranty
Website
#1374666
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