filters
State:
Show
City:
Show
Product:
Show
On Sunday (12/2), I ordered a clarinet B flat lyre and folio for my son. Because he needs it for a parade this Saturday, I paid extra for 2 day shipping. On Wednesday, the folio came but not the lyre. This morning (Thursday), I called to find out what happened. The...
Read more
Company wrote 0 private or public responses to the review from Dec 06.
1.3
I didn't like
  • False information about in stock items
  • Unhelpful customer service
#1416976
Reply to reviews
I have rented an instrument from them before, they double checked and triple checked my card number for direct monthly withdrawals, so when I was under impression that it's all good. After two months I get note from their collection department that they need a payment...
Read more
Company wrote 0 public responses to the review from Nov 29.
Anonymous
Robert B

I have had nothing but problems with Music & Arts. Give them my credit card for easy pay which nothing is easy about it first month of the rental they charged my card twice th...

#1411110
Reply to reviews
*~* STAY AWAY FROM THIS STORE *~* I order a mouthpiece 2 months ago, no one knows when is gonna be in stock,hasnt being shipped, bad customer service, they lie all the time saying is gonna be ship tomorrow, we got the item on the warehouse, which is lie, they dont know...
Read more
Company wrote 0 private or public responses to the review from Nov 29.
1.0
I liked
  • Price if the utem
#1410645
Reply to reviews
I fell behind on a few payments and called to make arrangements. They were extremely rude and refused to take any payment. I asked to speak to supervisor they weren't available and I was told they would have them to call me back. Fast forward a couple weeks, I have a...
Read more
Company wrote 0 public responses to the review from Nov 19.
#1403606
Reply to reviews
Order placed at 7 pm last night. Called at 8 am and left a message requesting to cancel the order. They did not call back (as promised in the voice mail). Called again at 9:30 am. After waiting for 10 minutes on hold, talked to a customer representative who stated that...
Read more
Company wrote 0 private or public responses to the review from Nov 06.
3.8
I liked
  • Prices were good online
I didn't like
  • Returns
  • Lack of any customer service
#1394863
Reply to reviews
Show

Music And Arts - Don't want to refund your money,not honest, overpriced

I purchased an overpriced bench, took it back. Damian lied saying he was refunding my money, but I didn't received my money back. I called headquarters, but it still haven't been resolved. It was October 1, 2018. They keep on making excuses but not admitting that they were wrong. It is the store in Raleigh. They are purposely trying to cheat the customers.
Company wrote 0 public responses to the review from Oct 06.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Warranty
Website
#1374666
Reply to reviews
Our contract was sold to M&A from a local small business. We were never informed and we NEVER signed a contract with M&A. We got bills from them but didn’t know or open as we thought it was solicitation mail because we had never heard of M&A. Then we got a collection...
Read more
Company wrote 0 private or public responses to the review from Oct 05.
1.0
#1373895
Reply to reviews
We have a signed contract stating that the trigger trombone we rented would be $30/month. They billed us 61.70. I called and was told that the associate must have done the wrong trombone. I get it mistakes are made. However I supposedly hold a legal doc stating it will...
Read more
Company wrote 0 private or public responses to the review from Oct 04.
1.1
#1373288
Reply to reviews
Backordered item for a month, can't search online for status, and every time I call, it is a 10-15 wait time. Found the item online elsewhere for the same price. Called and cancelled my order, which I hope was cancelled, though who knows! They don't send out an email...
Read more
Company wrote 0 public responses to the review from Oct 02.
#1371088
Reply to reviews

Contact Music And Arts

Mailing Address:
Music & Arts
5295 Westview Dr Suite 300
Frederick, Maryland 21703-8517
United States
Phone:
(888) 731-5396
More
I left a saxophone there to be fixed. I rented another one. They said it'll go to Bothell and they'll call me back with estimate. They called 2 days after said over $600. A complete rip off. They could've fixed the main issues for much less. I said no thanks, I need to...
Read more
Company wrote 0 private or public responses to the review from Sep 24.
1.0
#1364959
Reply to reviews