Music And Arts - Don't want to refund your money,not honest, overpriced
I purchased an overpriced bench, took it back. Damian lied saying he was refunding my money, but I didn't received my money back. I called headquarters, but it still haven't been resolved. It was October 1, 2018. They keep on making excuses but not admitting that they were wrong. It is the store in Raleigh. They are purposely trying to cheat the customers.
Our contract was sold to M&A from a local small business. We were never informed and we NEVER signed a contract with M&A. We got bills from them but didn’t know or open as we thought it was solicitation mail because we had never heard of M&A. Then we got a collection...Read more
We have a signed contract stating that the trigger trombone we rented would be $30/month. They billed us 61.70. I called and was told that the associate must have done the wrong trombone. I get it mistakes are made. However I supposedly hold a legal doc stating it will...Read more
Backordered item for a month, can't search online for status, and every time I call, it is a 10-15 wait time. Found the item online elsewhere for the same price. Called and cancelled my order, which I hope was cancelled, though who knows! They don't send out an email...Read more
I left a saxophone there to be fixed. I rented another one. They said it'll go to Bothell and they'll call me back with estimate. They called 2 days after said over $600. A complete rip off. They could've fixed the main issues for much less. I said no thanks, I need to...Read more
Music And Arts - The Customer Service
When you call this company and have to 45 minutes to and hour to talk with someone is outrageous and, then when you finally get to speak with someone they are rude and can never help you. I called and was transferred five times. "POOR CUSTOMER SERVICE" I give this company two thumbs down and a zero star rating
They always turn me down if I ask to teach there. College degree in music is REQUIRED. (if I had one of those I would be looking for a real job in music) Their stuff is generally overpriced garbage. I will get things from them, particularly if I can find a location...Read more
I had gotten a very nice alto saxophone to rent. The employee gave me one of the top of the line student level saxophones you could rent. Everything literally looked brand new and I took it home that night. Played it a few times then decided I wanted a soprano...Read more
Just recently, I signed up my little girl to rent a flute for school. I had asked the rep why the sample instruments were made of plastic and not stainless steel. She seemed to be miffed by my question. She quickly snapped back with "Yours will NOT be made of plastic....Read more
We went in to my daughters school all excited to get her instrument. After the initial sticker shock of how much it was to rent, he then tells us that we have to run our credit which I couldnt do without my husband there since its his credit that would have to be run....Read more
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