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Order placed at 7 pm last night. Called at 8 am and left a message requesting to cancel the order. They did not call back (as promised in the voice mail). Called again at 9:30 am. After waiting for 10 minutes on hold, talked to a customer representative who stated that...
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3.8
I liked
  • Prices were good online
I didn't like
  • Lack of any customer service
  • Returns
#1394863
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Music And Arts - Don't want to refund your money,not honest, overpriced

I purchased an overpriced bench, took it back. Damian lied saying he was refunding my money, but I didn't received my money back. I called headquarters, but it still haven't been resolved. It was October 1, 2018. They keep on making excuses but not admitting that they were wrong. It is the store in Raleigh. They are purposely trying to cheat the customers.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Warranty
Website
#1374666
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Our contract was sold to M&A from a local small business. We were never informed and we NEVER signed a contract with M&A. We got bills from them but didn’t know or open as we thought it was solicitation mail because we had never heard of M&A. Then we got a collection...
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1.0
#1373895
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We have a signed contract stating that the trigger trombone we rented would be $30/month. They billed us 61.70. I called and was told that the associate must have done the wrong trombone. I get it mistakes are made. However I supposedly hold a legal doc stating it will...
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1.1
#1373288
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Backordered item for a month, can't search online for status, and every time I call, it is a 10-15 wait time. Found the item online elsewhere for the same price. Called and cancelled my order, which I hope was cancelled, though who knows! They don't send out an email...
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#1371088
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I left a saxophone there to be fixed. I rented another one. They said it'll go to Bothell and they'll call me back with estimate. They called 2 days after said over $600. A complete rip off. They could've fixed the main issues for much less. I said no thanks, I need to...
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1.0
#1364959
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Music And Arts - The Customer Service

When you call this company and have to 45 minutes to and hour to talk with someone is outrageous and, then when you finally get to speak with someone they are rude and can never help you. I called and was transferred five times. "POOR CUSTOMER SERVICE" I give this company two thumbs down and a zero star rating
#1364847
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They always turn me down if I ask to teach there. College degree in music is REQUIRED. (if I had one of those I would be looking for a real job in music) Their stuff is generally overpriced garbage. I will get things from them, particularly if I can find a location...
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2.3
#1346724
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I had gotten a very nice alto saxophone to rent. The employee gave me one of the top of the line student level saxophones you could rent. Everything literally looked brand new and I took it home that night. Played it a few times then decided I wanted a soprano...
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4.6
#1342230
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Contact Music And Arts

Mailing Address:
Music & Arts
5295 Westview Dr Suite 300
Frederick, Maryland 21703-8517
United States
Phone:
(888) 731-5396
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Music And Arts Products and Services

Just recently, I signed up my little girl to rent a flute for school. I had asked the rep why the sample instruments were made of plastic and not stainless steel. She seemed to be miffed by my question. She quickly snapped back with "Yours will NOT be made of plastic....
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#1337442
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