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Verified Reviewer
1.0
Details
My stepdaughter's school closed on March 20th due to the developments of COVID-19. The following week we attempted to reach Music and Arts to return her instrument, only to learn the store had closed. We made several attempts to reach the store, including going by in...
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1 comment
Anonymous
#1924946

I am a band director in a public school and am appalled by this review. Whether school is in session or not, wouldn’t you want your child to progress on their chosen instrument by practicing at home?

Not playing at all for over 2 months only sets the skill level already learned back. If it is a Brass instrument, you are set back ten-fold as the muscles trained to produce a sound will lie dormant.

Also - everything closed down during Covid, not just the Music Stores. Did you also submit negative reviews about other closed businesses that didn’t send you a closure notice?

ID
#1996311 Review #1996311 is a subjective opinion of poster.
Location
Douglasville, Georgia
Product
Music And Arts Musical Instrument Rental
Pros
  • Had the instrument my daughter needed
Cons
  • Unhelpful customer service
  • Charged me during period of non-usage
Loss
$71
Preferred solution
Refund of the time charged in which the instrument could not be used due to school closing.
Music and Arts continues to charge my credit card after I have called them and emailed them numerous times to stop. I have a grandchild and he is taking lessons there but they were stopped due to the COVID-19 outbreak. I called the store multiple times and their so...
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3 comments
Anonymous
#1873652

Wow just wow. This just sounds like my recent experience too.

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ID
#1967727 Review #1967727 is a subjective opinion of poster.
Cons
  • Lack of customer service and support
  • Rude customer service
  • Unable to get in touch with
Loss
$450
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
During the corona virus pandemic, my child was taking lessons a Maryland music and arts store. He had been a good student there, for several years. When the pandemic hit, I contacted the store and the corporate office to no avail. I was not told anything by the...
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3 comments
Anonymous
#1871705

I have had an issue contacting music and arts. Called both store and their Corp in MD

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ID
#1961171 Review #1961171 is a subjective opinion of poster.
Pros
  • Lessons were benefiting my son
Cons
  • Horrible communication and no incentive to keep me as a customer
  • Billing issues
  • Very unprofessional
Loss
$280
Preferred solution
Full refund

Payment

They never answered I have to pay allready 3 months I need to change may credit card Now they try to send me to collection but I try many time to contact whit them..that's no my fault..very desapoinedAngryAngryAngry
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ID
#1884937 Review #1884937 is a subjective opinion of poster.
Location
Garland, Texas

Cancel rental

I have lost income and cannot pay for the rental I currently have established. Please cancel and let me know how to get the instrument back to you. Rental info Lewisville Tx store Yesenia Serrano 4698036020 Balack middle school
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ID
#1878949 Review #1878949 is a subjective opinion of poster.
Location
Carrollton, Texas
I just want to say I am taking lessons at the above address. Nick working the counter and upon paying for an item, I did not realize it the two twenty dollar bills where stuck together. handle what I thought was one 20 dollar bill was actually two. 20 dollar bills. he...
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ID
#1784158 Review #1784158 is a subjective opinion of poster.
Pros
  • Are great i commended one of your employees

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Instructors are good at what they do

2.8
Details
UP until this point I have tried to go with the flow. Worst..C/S either I'm a liar or senile as far as their concerned. I AM NOT! My time is not valuable to them. I apparently have nothing better to do than say I will take a make up date when the instructor has to cancel just to have someone tell me I did not and tell me with an attitude. I WISH AND THINK ALL CALLS HERE SHOULD BE RECORDED. BECAUSE THE ONE I HAD WHEN I SAID I WOULD TAKE THE TIME SLOT WOULD PROVE I AM DUE AN APOLOGY. UNLESS IT IS ABSOLUTELY NECESSARY I HAVE NOTHING TO SAY TO ANYONE EXCEPT THE INSTRUCTOR.
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ID
#1731596 Review #1731596 is a subjective opinion of poster.
Location
Carpentersville, Illinois
2.3
Details
The rental credit is very misleading. It states that you get full credit towards purchasing an instrument, but they don't tell you that it is only for (2) off-brand instrument makers and does not count for better instruments (until you actually want to use the credit)....
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1 comment
Anonymous
#1924949

I do not recommend buying from Amazon or EBay. Once you make a purchase on eBay you are stuck with it.

Amazon sellers also do not do refunds and more often than not are fake replicas. The reason Music Stores charge a little more for their instruments is because they are purchased directly from manufacturers and then professionally serviced to insure they play at top levels. When you rent from these companies, the rental and credit terms are in the contract you signed.

Many people do not take the time to read it. ALWAYS read what you sign!

ID
#1731478 Review #1731478 is a subjective opinion of poster.

No, their customer service is difficult and incredibly rude.

2.3
Details
Music and Arts sent me an invoice for an instrument because my debit card had been stolen and I had canceled it. I paid the invoice in full on the 27th and it cleared my account on the 29th. Then, I received another invoice with a late fee, because THEY posted it four days AFTER it cleared my account. This is the second instrument I rented, and the first was paid off. I had never missed a payment in SEVEN years. Customer service was SO incredibly rude when I called to inquire about why I had a late fee when I had paid the invoice upon receipt. I would put an instrument on a credit card before ever renting anything from them. They're a horrendous company.
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ID
#1731418 Review #1731418 is a subjective opinion of poster.
Product
Music And Arts Musical Instrument Rental
Pros
  • Nice guys at store
Cons
  • Billing practices and lack of customer service knowledge
Reason of review
Problems with payment
Loss
$48
Preferred solution
I want others to avoid this company.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
I have been shopping for a professional Oboe for my son. I had done 5 months worth of research on oboes, their gradings, and types. I walking into the local store in Fayetteville, NC and was told about their Horns of Plenty promotion. However, I am working the date of...
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1 comment
Anonymous
#1924950

FYI - you do know that the Brasswind & Woodwind company is all part of the same corporation which is GuitarCenter, Inc.?

ID
#1723737 Review #1723737 is a subjective opinion of poster.
Service
Music And Arts Customer Care
Reason of review
Poor customer service
Loss
$7000
Preferred solution
Let the company propose a solution

Music And Arts Products and Services Reviews

Product or Service Reviews
Musical Instrument Rental  1.2 8
Music & Arts Percussion Kit Rental  1.0 4
Flute Rental  1.9 7
Saxophone Rental  1.5 15
Saxophone Repair  1.0 2

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Latest Question

HOW DO I RETURN MY BORROWED INSTRUMENT?

I HAVE LOST MY JOB AND I CAN NO LONGER BE POSSESSING THE INSTRUMENT.

Music And Arts Questions

Definitely not

1.0
Details
They debited an account I did not authorize. I mad a one time payment and they have been debiiting that account every since without my authorization.
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ID
#1719365 Review #1719365 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Reason of review
Problems with payment

Do not recommend

2.0
Details
I returned the instrument at my son's school 2 months ago, they continue to charge for the instrument. When I reached out to the the day after I returned the response was oh the school is responsible of letting us know about this and once we are able to get the instrument we will reimburse your money back to your card , well here we are I just got charged again, I called the school they don't have the instrument stated Music & Arts always has someone come get all instruments and they did unfortunately they can't help due to they don't have the instrument Music & Arts is supposed to mark it with their inventory and stop charging the parents. Here I am today on hold for 10 min, by the way I called the bank they can't do anything because its a debit card transaction.
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ID
#1712264 Review #1712264 is a subjective opinion of poster.
Product
Music & Arts Percussion Kit Rental
Reason of review
Poor customer service
Preferred solution
Full refund

Still being billed 3 months after instrument returned

1.0
Details
Haven’t heard back about resolution.
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ID
#1701157 Review #1701157 is a subjective opinion of poster.
Location
Brandon, Florida
Cons
  • Still being charged for returned cello
  • Returns
  • Multiple charges to my acct
Reason of review
Poor customer service
Loss
$160

Still being billed 3 months after instrument returned

I have not heard back from Music and Arts concerning current billing issue. Please respond!
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ID
#1701121 Review #1701121 is a subjective opinion of poster.
Cons
  • Multiple charges to my acct
Reason of review
Poor customer service
Loss
$160

Scam SCAM SCAM

I had a rent to buy credit of $462 and went to look to turn in my credit towards a used flute to buy and stop renting. Music and arts price for a USED flute $900; same exact BRAND NEW flute on amazon $479. They wanted me to pay a $438 difference for a USED AS IS FLUTE!!!!!!! SCAM SCAM SCAM!!! I should of done my homework on this! Hope this company goes bankrupt cause it’s a rip off! If I could do negative stars I would!
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1 comment
Anonymous
#1773326

They are corrupt. Report to the IRS, DUA or DIA to audit this company.

I have a feeling they would find that they are in trouble with the way they do business with customers, how they pay employees and teachers. Guitar Center owns Music and Arts as I know of.

ID
#1665990 Review #1665990 is a subjective opinion of poster.
Location
Baltimore, Maryland
Service
Music And Arts Flute Rental
I ordered online, a drum set( Alesis) from Music and Arts for my son. I opted for at home delivery. I got the set after 12 days , with 3 of its accessories missing. I tried to talk to the customer support. They first told me that they will replace the set. I kept...
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ID
#1655908 Review #1655908 is a subjective opinion of poster.
Location
Chester Springs, Pennsylvania