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Poster increased review rating.

Rented a cello for my daughter and gave the cello to the school to return (procedure as outlined by the school). I got hit with a $54 late fee because the instrument was returned, by the school, a few days late.

I asked why I was charged, and they told me that I had to call to tell them it was returned. The return policy was buried in the fine print. So, it seems like they effortlessly got an additional $54 out of me. When I asked for them to email me a receipt, they told me they couldn't.

Who does business like this???

Don't rent or buy from these guys. They are scam artists.

Product or Service Mentioned: Music And Arts Cello Rental.

Reason of review: Late fee scam issue.

Monetary Loss: $54.

Preferred solution: Full refund.

I didn't like: Customer service, Liability waiver, Billing practices and lack of customer service knowledge.

Company wrote 0 private or public responses to the review from Jun 16, 2017.
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