Rented a cello for my daughter and gave the cello to the school to return (procedure as outlined by the school). I got hit with a $54 late fee because the instrument was returned, by the school, a few days late.
I asked why I was charged, and they told me that I had to call to tell them it was returned. The return policy was buried in the fine print. So, it seems like they effortlessly got an additional $54 out of me. When I asked for them to email me a receipt, they told me they couldn't.
Who does business like this???
Don't rent or buy from these guys. They are scam artists.
Review about: Music And Arts Cello Rental.
Reason of review: Late fee scam issue.
Monetary Loss: $54.
Preferred solution: Full refund.
I didn't like: Customer service, Liability waiver, Billing practices and lack of customer service knowledge.